OZS CRM

Privacy Policy

Last updated: August 1, 2026

At OZS CRM, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our application or use our AI Chatbot and Lead Capture services.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

  • Account Information: Name, email address, password, and billing details provided during registration.
  • Lead & Conversation Data: Information captured by our AI agents from your End-Users across Web and WhatsApp interfaces (such as phone numbers, chat transcripts, and custom lead schemas).
  • Usage Data: IP addresses, browser types, and diagnostic data related to your interaction with our dashboard.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our CRM and chatbot platform.
  • Process transactions and manage your subscription.
  • Train our AI models (only using anonymized or aggregated data, unless explicitly agreed otherwise).
  • Send administrative notices, technical alerts, and support messages.

3. Data Sharing & Third Parties

We do not sell your personal data. We may share information with trusted third-party service providers (such as Meta for WhatsApp integrations, payment processors like Stripe, or external CRM webhooks you configure) solely to facilitate the core functionality of our service.

4. WhatsApp Data Policy

If you connect your WhatsApp account, we act as a data processor for the messages sent and received through the integration. You are strictly responsible for obtaining necessary consent from your End-Users before messaging them or capturing their data via our platform. We strictly adhere to Meta's Cloud API guidelines and do not use your WhatsApp conversation data for our own advertising purposes.

5. Security of Your Data

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

6. Contact Us

If you have questions or comments about this Privacy Policy, please use the contact form on our homepage.