Terms & Conditions

Please read these Terms & Conditions carefully before using the OZS CRM platform. By accessing or using our Service, you agree to be bound by these Terms.

1. Use of the Service

You must be at least 18 years old to use this Service. You agree to use the Service only for lawful purposes and in accordance with these Terms. You are responsible for ensuring that your use of the Service, specifically regarding automated outbound/inbound messaging and voice agents, complies with all local and international telecommunications laws (such as TCPA, GDPR, etc.).

2. Account Responsibilities

When you create an account, you must provide accurate and complete information. You are solely responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or devices. You accept responsibility for all activities that occur under your account.

3. Subscriptions & Pricing SLA

Certain aspects of the Service are billed on a subscription basis. By selecting a subscription plan, you agree to pay the applicable fees.

Important Notice: Pricing, features, quotas, and service tiers are introductory and are subject to modification, revision, or discontinuation at any time at our sole discretion. We reserve the right to change our subscription fees or adjust feature limitations (including API rate limits and AI processing quotas) upon notice to you. Continued use of the Service after any such changes constitutes your consent to the new terms.

4. Acceptable Use of AI & Integrations

Our platform provides tools to automate WhatsApp messages and voice calls. You agree NOT to use the Service to:

• Send spam, unsolicited marketing, or violate WhatsApp's Commerce and Business Policies.
• Impersonate any person or entity or misrepresent your affiliation with a person or entity.
• Transmit malicious code, viruses, or any material that disrupts the Service.

5. Limitation of Liability

In no event shall OZS CRM, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service.

6. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of significant changes. What constitutes a material change will be determined at our sole discretion.